Japanese Online Newsletter Vol. 72 おもてなし

OmotenashiIn Japan, there is the word “Omotenashi” used to describe giving the best possible service to customers. “Omotenashi” is to make your guests feel relaxed and enjoy their time with you.What does “Omotenashi” mean? First of all, it is important to respond to customers with a deliberate attitude. It is not “Omotenashi” to act as if you are providing a service. It is important to create an environment where the other person feels it naturally. “Omotenashi” is not only about the individual who provides the service, but it is also about the company as a whole.However, it is impossible to write down all of the aspects of hospitality in a manual, and hospitality is not just about what the customer sees. For example, when a hotel is cleaned to the nth degree, it is also a form of hospitality.In Japan, there is no such thing as a tipping system, so it does not mean that you will earn more money by showing hospitality. “Omotenashi” is about creating an environment that makes it easy for customers to come back the next time.

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